Please Note that the office will be closed Friday 8th June and Monday 11th June. any e-mails or phone messages during this period will be answered on Tuesday 12th June. Sorry for any inconvenience this may cause.
Our Contact details:
52 Crown Lea Avenue Malvern Worcestershire WR14 2DP United Kingdom
Phone: 01684 567905
PLEASE NOTE:This line is for order queries only, there is no technical advice on this phone number.
All parts queries must be made using the enquiry form button on the left hand side of each webpage.
Email: orders [at] briggsbits [dot] co [dot] uk
Vat 520 1831 92
This site is protected by copyright law.
Any attempt, either intentional or otherwise, to copy its content in full or part may result in legal action.
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
If you require parts that are not shown on the site, just go to the 'Spare Parts Lookup and Special Order' section and follow the easy steps.
We accept credit and debit card payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your home currency.
We accept all major credit and debit cards. We do not charge for orders until we are ready to ship. Your credit card information is sent via secure SSL Internet at the checkout stage.
If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your home currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us both in the case that a mistake has been made in pricing, we have inadvertently under-priced or over-prced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Parts are sent by 1st class delivery), carrier or Royal Mail AirMail at our discretion.|
Damage noted to the packaging or it's contents at the time of delivery must be noted as such on the relevant paperwork together with an accompanying signature from the delivery person.
Where orders for delivery outside of the UK are sent using a tracked service, we will only make relevent enquiries up to the point where the package has been confirmed as being passed to the relevent country's service. Due to language barriers, the customer will need to make the necessary internal enquiries from that point.
P&P is calculated by the site according to weight & destination and is entered at the checkout stage.
P&P cost for special order items is advised by e-mail prior to purchase.
Approximate shipping weight is indicated for each item within it's listing.
A table of shipping costs is displayed on the Shipping and Returns section.
|Delivery Schedule Catalogue items are normally dispached within 2-3 working days. |
Regarding Special Order parts, estimated shipping time will be advised by e-mail prior to purchase.
We make every effort to maintain these anticipated despatch times however, at particularly busy periods or when there are occasional temporary stock problems with an item, delivery may be delayed. If this is likely to be a lengthy delay, we shall endeavour to advise the customer.
You agree that any proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. The parts will then be sent as soon as they arrive with us.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is included on the invoice All other orders are VAT free. For shipments to EU countries outside of the UK to a business or individual with a valid EU VAT registration, the tax is removed at checkout upon entering of the valid registration number.|
For orders outside the EU, where required, a customs declaration will be attached to the shipment.
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee All products sold from this website are covered by Briggs & Stratton's service engine, short block and parts warranty policy.|
The main body of which reads as follows:
Briggs & Stratton Corporation will repair or replace, free of charge, any part(s) of the engine that is defective in material or workmanship or both. Transportation charges on parts submitted for repair or replacement under this warranty must be borne by the purchaser. The warranty is effective for the time periods and subject to the conditions stated below.
THERE IS NO OTHER EXPRESS WARRANTY. IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR FROM PURCHASE, OR TO THE EXTENT PERMITTED BY LAW. ANY AND ALL IMPLIED WARRANTIES ARE EXCLUDED. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARE EXCLUDED TO THE EXTENT EXCLUSION IS PERMITTED BY LAW. Some states or countries do not allow limitations on how long an implied warranty lasts and some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state and country to country.
Warranty period* (Consumer Purchase)
Service Engines..........................................Engine warranty statement applies
Installed under warranty...............................Remainder of original warranty applies.
* Labour charges to remove and replace defective part(s), short block or engine, are covered only if originally installed by an authorised Briggs & Stratton Service Dealer. Engines used in competetive racing or on commercial or rental tracks are not warrantied. ** Electric starter motor has a one year warranty.
NO WARRANTY REGISTRATION IS NECESSARY TO OBTAIN WARRANTY ON BRIGGS & SRATTON PRODUCTS. SAVE YOUR PROOF OF PURCHASE RECEIPT. IF YOU DO NOT PROVIDE PROOF OF THE INITIAL PURCHASE DATE AT THE TIME WARRANTY SERVICE IS REQUESTED, THE MANUFACTURING DATE OF THE PRODUCT WILL BE USED TO DETERMINE THE WARRANTY PERIOD.
Please refer to the 'Returns Policy' section of these terms and conditions regarding warranty returns proceedure.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01684 567905 (International +44 01684 567905)or write to us at 52 Crown Lea Avenue Malvern Worcestershire WR14 2DP United Kingdom|
Please note, technical or parts identification cannot be dealt with on the above phone number. All such queries must be sent using the Enquiry Button form on each product page.
Parts orders can only be placed online. Orders and payment cannot be accepted over the phone.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Stock items from the main engine sections of the site can be returned for refund (less any shipping charge) within 14 days providing that the item and it's original packaging are not damaged. Any signs of having been fitted to an engine, miss handled, soiled or damaged in any way will result in the refund request being rejected.|
Special order items are considered a personalised order and as such, those supplied correct to part number and in good order cannot be returned to us for any refund, replacement or exchange.
In the case that any item has been supplied correctly in accordance with the order being returned, the return carriage cost is to be paid for by the customer returning the item(s). The order value of the item(s) returned will be credited back to the card used for the original purchase once the item(s) have been received and found to be in the condition supplied. If upon receipt of the item(s) it is found that its ability to be sold as a new item has been compromised in any way, its value will not be refunded.
Please inform us using the contact link of items incorrectly supplied, damged in transit or faulty imediately.
The item should then be returned to us and when we receive it the following action will be taken :
Incorrect supply - The correct item will be sent and return postage refunded.
Damaged in transit(please read shipping notes above) - The item will be re-sent and return postage refunded.
Faulty parts - We will examine/test the part to ensure that it has not been incorrectly fitted, damaged or abused in any way. If it is found to be faulty, we will replace it, and refund the return postage. We will ask for the engine details required for Briggs & Stratton's warranty proceedure by e-mail prior to shipping the replacement.
If the part is for any reason not suitable for warranty reimbursement, we will notify you of our findings and upon request it will be returned to you together with the reason for rejection.
See also the Warranty Policy section of these terms and conditions.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
©copyright 2005 G.Campbell. All rights reserved
(see terms and conditions)